Operators Find Solution to Home Wi-Fi Issues

Part 1

Poor Wi-Fi Performance Becomes a Strategic Challenge

AirTies CEO Philippe Alcaras begins this two-part discussion with a look at the range of issues that must be resolved to ensure consumers are getting what they expect from their home Wi-Fi connections. With device counts mounting, impediments to whole-home coverage at advertised broadband throughput cannot be left to consumers to resolve if operators want to avoid the fallout from high service call volumes and customer dissatisfaction.

Part 2

The IoT Opportunity

Philippe Alcaras explains the various service strategies operators are employing worldwide to resolve these issues through deployment of AirTies’ mesh Wi-Fi platform.

  • Whether through encouraging upsell to higher tiers, generating revenues from advanced Wi-Fi service fees or simply improving satisfaction with inclusion of the AirTies solution in the basic service price, operators are finding robust Wi-Fi connectivity can be a big contributor to the bottom line.
  • In addition to enabling a persistently high quality of connectivity throughout the home under all conditions, operators gain financially by leveraging AirTies’ support for customer self-installation and a robust cloud-based performance monitoring and analytics service.